Hi, I'm Sajid Ali Poongatil

I keep business IT secure, connected & always on.

IT Support & Implementation Engineer in Dubai. I run servers, networks and backups, and roll out ERP, HRM and payroll systems for healthcare and corporate clients across the UAE.

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Experience at

  • Direct Axis Technologies
  • Netsole IT Solutions
  • Flipkart

About

Dependable IT, delivered end to end.

Who I am

An IT professional with 3+ years across IT service operations, system administration and enterprise software implementation.

Today I deploy ERP, HRM and CRM solutions at Direct Axis Technologies: attendance, payroll, biometric integrations and user training. Before that, I ran Windows servers, Active Directory, firewalls, VPNs, Veeam backups, NAS storage and Office 365 for businesses in the UAE and India.

Currently

Implementation Engineer

Direct Axis Technologies LLC

Since Jan 2026

Local time · Dubai

--:--

GST (UTC+4)

How I work

ITIL-aligned service

  • Incident
  • Problem
  • Change
  • Configuration
  • Asset

Daily toolkit

Windows ServerActive DirectoryAzure ADHyper-VOffice 365Dynamics 365ManageEngine
FortiGateSonicWallVeeamQNAPSynologySQLPowerShellERP / HRM

Ready to join

  • UAE Employment Visa
  • UAE Driving License
  • On-site & remote support

Expertise

Six areas, one reliable stack.

Servers & Identity

Build and maintain Windows Server environments, and manage identity and access for every user and device.

  • Windows Server 2012–2022
  • Active Directory
  • Azure AD
  • Group Policy
  • DNS / DHCP
  • Hyper-V
  • IIS
  • Exchange
  • Server migration

Networking & Security

Design secure office networks, keep branches connected over VPN, and protect endpoints and email.

  • FortiGate
  • SonicWall
  • Checkpoint
  • Cisco
  • Aruba
  • Ruijie
  • Huawei
  • Site-to-site VPN
  • LAN / WAN
  • Endpoint & email security

Backup & Storage

Protect business data with scheduled, monitored backups and reliable NAS storage, ready for disaster recovery.

  • Veeam
  • ShadowProtect
  • Windows Backup
  • QNAP
  • Synology
  • Netgear NAS
  • Disaster recovery

Enterprise Applications

Implement ERP, HRM and CRM systems end to end, from requirement gathering and configuration to training and go-live.

  • ERP
  • HRM
  • CRM
  • Attendance & payroll
  • Biometric devices
  • Kiosk / token systems
  • SQL
  • SAP DB
  • Tally ERP 9

Cloud & ITSM

Administer Microsoft 365 and security consoles, and support users through ITIL-aligned service desks.

  • Office 365 admin
  • Microsoft Defender
  • Dynamics 365
  • ManageEngine
  • Bitdefender
  • eScan
  • Malwarebytes
  • F-Secure

Systems & Scripting

Support Windows, macOS and Linux endpoints, and automate routine admin tasks with scripts.

  • Windows 7–11
  • macOS
  • ChromeOS
  • Ubuntu
  • CentOS
  • RHEL
  • Oracle Linux
  • PowerShell
  • Python
  • Bash

Experience

Where I've made an impact.

  1. DA

    Implementation Engineer Current

    Direct Axis Technologies LLC · Dubai, UAE

    Jan 2026 — Present
    • Implement and configure ERP, HRM, CRM and business automation solutions to client requirements.
    • Run software deployment, user onboarding, system configuration and end-user training.
    • Set up attendance systems, payroll, leave policies, shifts and biometric integrations.
    • Support kiosk/token management systems and workflow automation for healthcare and corporate clients.
    • Validate databases and reports, test systems, and work with developers on customizations and bugs.
    • Write implementation documentation, user manuals and project status updates.
  2. NS

    IT Support Engineer

    Netsole IT Solutions LLC · Dubai, UAE

    Jan 2025 — Jan 2026
    • Configured and maintained Windows servers, CCTV, PABX and CRM systems.
    • Managed door access, biometric attendance and backup solutions (Veeam, Windows Backup).
    • Deployed NAS storage, access points and Wi-Fi networks.
    • Handled endpoint and email security and Office 365 administration.
    • Configured switching, routing, firewalls, and remote-access and site-to-site VPNs.
    • Delivered remote support and maintained IT documentation.
  3. FK

    IT Support Engineer

    Flipkart Pvt Ltd · Ernakulam, India

    Dec 2023 — Nov 2024
    • Installed and configured end-user systems and Windows/Mac operating systems.
    • Monitored and maintained server infrastructure with AD, DNS and DHCP.
    • Managed backups with Veeam and Windows Backup, plus Synology, Netgear and QNAP NAS storage.
    • Administered Office 365, Microsoft Defender and antivirus consoles.
    • Supported CCTV, IP phones, PABX and print management systems, on-site and remotely.
  4. GM

    Network Engineer (Intern)

    Green Media · Kerala, India

    Aug 2023 — Sep 2023
    • Assisted with LAN/WAN configuration and IT infrastructure setup.
    • Configured LED walls and screen mapping (NovaLCT).
    • Handled conferences and live streaming on YouTube and Facebook.

Projects

Selected work.

01Implementation

ERP, HRM & Payroll Rollouts

End-to-end implementation for healthcare and corporate clients: requirement gathering, attendance and payroll configuration, biometric integration, data validation, user training and go-live support.

  • ERP
  • HRM
  • Payroll
  • Biometrics
  • SQL
  • Training
02Networking

Secure Network & VPN Setup

Office networks with SonicWall and FortiGate firewalls, site-to-site VPNs between branches, secure remote access, switching and Wi-Fi coverage.

  • Firewall
  • VPN
  • Wi-Fi
03Data protection

Backup & Disaster Recovery

Enterprise backups with Veeam, ShadowProtect and Windows Backup to QNAP and Synology NAS targets, so client data stays protected and recoverable.

  • Veeam
  • NAS
  • DR
04Infrastructure

Windows Server & Office 365

Windows Server 2022, Active Directory, Group Policy, DNS/DHCP and Hyper-V, including migrations, patching, vulnerability scans and Office 365 administration.

  • Windows Server
  • AD
  • O365
05Software build

Work Record: Field Work Tracker

A full-stack web app I built to replace my Excel work log: visits, projects, tasks with reminders, overtime, expenses and documents, with Excel and PDF reports.

  • MongoDB
  • Express
  • React
  • Node.js

Credentials

Education & certifications.

Education

  • Bachelor of Computer ApplicationCalicut University, Kerala
  • Higher Secondary, ScienceBoard of Public Examination, Kerala
  • SSLCBoard of Public Examination, Kerala

Certifications & training

Veeam Backup SolutionsVeeam e-learning · 2025
Ruijie Network ManagementRuijie training program · 2025
Windows Server ConfigurationUdemy · 2023
Networking Training ProgramSDC Networks, Kerala · 2023

Contact

Let's keep your systems running.

Hiring for IT support, systems administration or software implementation in the UAE? I'd be glad to hear from you.

Emailsajidalipng10@gmail.com Phone+971 52 324 1502 WhatsAppMessage me LinkedInin/sajidali-it

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